Privacy Policy – The Recovery Den

1. Who We Are

The Recovery Den (DS Sports Massage Therapy)
1 Zion Passage, Llandudno, Conwy, LL30 2TB
Email: [email protected]

2. Information We Collect

2.1 Website Enquiries

When you contact us through our website or by email, phone or social media, we may collect:

• Name
• Email address
• Phone number
• Any information you provide in your message

2.2 When You Book or Attend a Treatment

If you become a client, we may collect additional information to support safe and effective treatments, including:

• Appointment details
• Treatment notes
• Relevant health information

This information is collected directly from you using a confidential consultation form.

2.3 Website Usage (Cookies & Analytics)

We may also collect limited information automatically, such as:

• IP address
• Device and browser type
• Pages visited

This helps us improve our website.

3. Health Information (Special Category Data)

Where necessary, we may collect relevant health information to ensure treatments are safe and appropriate.

This information:

• Is collected only when needed
• Is provided directly by you
• Is used solely for treatment purposes

4. How We Use Your Information

We may use your information to:

• Respond to enquiries
• Arrange and manage appointments
• Provide safe and appropriate treatments
• Maintain records for professional and insurance purposes
• Contact you about bookings or changes

We will only send marketing communications if you have given consent.

5. Legal Basis for Processing

We process your personal data based on:

• Consent – when you contact us or agree to treatment
• Contract – to provide services you have requested
• Legal obligations – for record keeping and insurance
• Legitimate interests – to respond to enquiries and manage services

6. How Long We Keep Your Data

We retain personal data only for as long as necessary.

This may include:

• Client records retained in line with professional and insurance requirements
• Enquiry details kept for a reasonable period to respond and follow up

7. Sharing Your Information

We do not sell or share your personal data.

We may share information only when necessary:

• With service providers (e.g. booking systems, payment processors, website hosting)
• If required by law

All providers are required to keep your data secure and confidential.

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (where legally possible)
• Restrict or object to processing
• Withdraw consent at any time

To exercise your rights, contact: [email protected]

9. Data Security

We take appropriate steps to protect your data, including:

• Secure digital systems
• Password protection
• Restricted access to personal information

10. Cookies and Website Use

Our website may use cookies to:

• Ensure the website functions properly
• Improve user experience
• Understand how the site is used

You can manage cookies through your browser settings.

11. Third-Party Links

Our website may contain links to external sites (such as Facebook or Instagram).

We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this policy from time to time.

Please check this page for the latest version.

13. Contact and Complaints

If you have questions about this policy or how your data is handled, please contact us:

The Recovery Den
Email: [email protected]
Address: 1 Zion Passage, Llandudno, Conwy, LL30 2TB

You also have the right to complain to the Information Commissioner's Office (ICO):
Visit ICO website