Cookies Policy

Last Updated: December 15, 2024

The Recovery Den uses cookies and similar technologies on our website to enhance your browsing experience, analyze site traffic, and provide personalized content. This Cookies Policy explains what cookies are, how we use them, and how you can control them.

By continuing to use our website, you consent to our use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your actions and preferences over time, so you don't have to keep re-entering information whenever you return to a site or navigate between pages.

1.1 Types of Cookies

Cookies can be classified in several ways:

By Duration:

  • Session Cookies: Temporary cookies that are deleted when you close your browser
  • Persistent Cookies: Remain on your device for a set period or until you manually delete them

By Origin:

  • First-Party Cookies: Set directly by our website
  • Third-Party Cookies: Set by external services we use (e.g., Google Analytics)

Important: Cookies don't contain viruses or malware and cannot access other information on your device. They are simply small pieces of text used to improve your website experience.

2. Why We Use Cookies

We use cookies for several important purposes:

  • Essential Website Functionality: To make our website work properly and enable core features like secure booking and payment processing
  • User Experience: To remember your preferences, settings, and login status
  • Performance and Analytics: To understand how visitors use our website and identify areas for improvement
  • Security: To protect your data and prevent fraudulent activity
  • Marketing and Advertising: To deliver relevant content and measure campaign effectiveness (only with your consent)

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

Purpose: These cookies are essential for the website to function properly. Without them, services like booking appointments or processing payments would not work.

Cookie Name Purpose Duration
csrftoken Security cookie to prevent cross-site request forgery attacks 1 year
sessionid Maintains your session while browsing and booking Session
cookie_consent Remembers your cookie preferences 1 year

Note: Strictly necessary cookies cannot be disabled as they are required for the website to function. By using our website, you agree to these cookies being set.

3.2 Performance and Analytics Cookies

Purpose: These cookies help us understand how visitors interact with our website by collecting anonymous information about pages visited, time spent on site, and any errors encountered.

Service Cookie Names Purpose Duration
Google Analytics _ga, _gid, _gat Track website usage, visitor numbers, and behavior patterns 2 years / 24 hours / 1 minute
Google Tag Manager _gtm Manages other tracking and analytics tags Session

Data Collected: Page views, session duration, device type, browser type, geographic location (city/country level), referral source

Third Party: Google LLC - Google Privacy Policy

3.3 Functionality Cookies

Purpose: These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

Cookie Name Purpose Duration
user_preferences Stores your display preferences (e.g., theme, language) 1 year
booking_draft Saves incomplete booking information 7 days

3.4 Marketing and Advertising Cookies

Purpose: These cookies are used to deliver relevant advertisements and track campaign effectiveness. They are only set with your explicit consent.

Service Purpose Duration
Facebook Pixel Track conversions from Facebook ads and create custom audiences 90 days
Google Ads Measure ad performance and show relevant ads 90 days

Your Choice: Marketing cookies are only set if you explicitly consent. You can withdraw consent at any time through our cookie preference center or browser settings.

3.5 Social Media Cookies

Purpose: These cookies are set by social media platforms when you use sharing features or view embedded content.

  • Facebook: Set when you use Facebook share buttons or view embedded Facebook content
  • Instagram: Set when viewing embedded Instagram posts
  • YouTube: Set when watching embedded videos

These cookies are controlled by the respective social media platforms. Please refer to their privacy policies:

4. How to Control and Delete Cookies

4.1 Cookie Preference Center

When you first visit our website, you'll see a cookie banner allowing you to accept or customize your cookie preferences. You can change these settings at any time by clicking the "Cookie Settings" link in our website footer.

Manage Your Preferences: Click here to open Cookie Settings

4.2 Browser Settings

All modern browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Block third-party cookies only
  • Delete cookies after each browsing session
  • Allow cookies from specific websites only

How to manage cookies in popular browsers:

  • Google Chrome: Settings → Privacy and Security → Cookies and other site data
  • Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies

For detailed instructions, visit your browser's help section or these resources:

4.3 Third-Party Opt-Out Tools

You can also opt out of certain third-party cookies using these tools:

4.4 Mobile Devices

Mobile devices offer cookie and tracking controls through their settings:

  • iOS: Settings → Safari → Privacy & Security
  • Android: Settings → Google → Ads → Opt out of Ads Personalization

Important: Blocking or deleting cookies may affect your experience on our website. Some features, like online booking, may not work properly if essential cookies are disabled.

5. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you don't want to be tracked. Currently, there is no industry standard for how to respond to DNT signals.

Our website does not currently respond to DNT signals, but you can control cookies through the methods described in Section 4 above.

6. Other Tracking Technologies

6.1 Web Beacons (Pixels)

We may use web beacons (also called pixels or clear GIFs) in emails and on our website. These are tiny graphics with a unique identifier that track whether emails have been opened or specific pages have been viewed.

6.2 Local Storage

Our website may use local storage technologies (like HTML5 local storage) to store user preferences and improve website performance. This data is stored locally on your device and can be cleared through your browser settings.

6.3 Session Storage

We use session storage to maintain information during your browsing session. This data is automatically cleared when you close your browser.

7. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children through cookies or any other means.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

8. International Data Transfers

Some of the cookies we use (particularly third-party cookies from services like Google Analytics) may transfer data internationally. These transfers are protected by:

  • Standard Contractual Clauses approved by the UK Information Commissioner's Office
  • Adequacy decisions recognizing equivalent data protection standards
  • Other appropriate safeguards required by UK GDPR

For more information about how we protect your data internationally, see our Privacy Policy.

9. Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in:

  • The cookies we use
  • Cookie laws and regulations
  • Our website functionality
  • Third-party services we use

When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Display a notification on our website
  • Request renewed consent if required by law

We encourage you to review this policy periodically to stay informed about how we use cookies.

10. Additional Resources

Learn More About Cookies

Related Policies

Questions About Our Cookie Policy?

If you have any questions about how we use cookies or this Cookies Policy, please contact us:

The Recovery Den
Email: [email protected]
Phone: 01234 567890
Address: Your Street Address, Llandudno, Wales, LL30 XXX

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